We use cookies on this Website. By using our website without deactivating cookies, you indicate and it is understood that you give consent for their installation.
What is a cookie?
A cookie is a file that is placed on the devices that connect to the website. Although cookies are often only used for technical purposes, cookies may allow a website, among other things, to store and retrieve information about the browsing habits of the user or their device and, depending on the information they contain or how the computer is used, can be used to recognize the user.
Some cookies are controlled and managed by the owner of the Website (known as “first-party cookies”) and others are from third parties (known as “third-party cookies”), because, for example, they provide a tool or functionality incorporated on the website.
Some cookies are deleted when you quit your browser (session cookies), while others are saved on the user’s computer and may be accessed for a longer period of time (persistent cookies).
What types of cookies do we use and why?
On this website we use the following types of cookies:
1. TECHNICAL COOKIES OR COOKIES THAT ARE INDISPENSABLE TO PROVIDE SERVICES
These cookies are processed by us or third parties and allow the user to browse a website, platform or application and use the different options or services they provide, including those that are used to manage and operate the website and activate its functions and services such as, for example, monitoring traffic and data communication, identifying the session, accessing restricted areas, remembering the items added to their cart, completing the payment process, managing payment, controlling any fraud linked to service security, completing event sign up or participation requests, counting visits for the purposes of invoicing the licenses for the software which allow the service to operate (website, platform or application), using safety elements during browsing, storing contents for video or audio broadcasting, enabling dynamic content (for example, loading animation for a text or image) or sharing content on social media.
This category also includes cookies used to manage advertising spaces for technical reasons such as edited content, how often ads are shown and to monitor the origin of the potential customer when responding to an advertising link from an associated website to affiliate marketing programs.
These cookies are exempt from compliance with obligations set forth by Article 22.2 of Law 34/2002 on information society services and e-commerce (LSSI).
COOKIE
PROVIDER
ADDITIONAL INFORMATION
PAYMENTS-AMAZON
Amazon Online Spain SL
More info at:
https://pay.amazon.com/es/help/201212490
CLOUDFARE
Cloudflare, Inc.
More info at https://www.cloudflare.com/en-us/privacypolicy/
2. Personalization cookies.
We use personalization cookies to optimize the user’s experience on our website. They allow us to configure our website and services according to user preferences and the general characteristics of the user’s computer. For example, the browser and its version, the operating system, etc.
These cookies are used to, for example, remember parameters chosen by the user during their visits, adapt the website content to the language and location, and maintain the status of registered users.
Users may accept or reject the use of these cookies in the cookies control panel.
COOKIE
PROVIDER
ADDITIONAL INFORMATION
DYNAMIC YIELD
Dynamic Yield Ltd.
More info at:
https://www.dynamicyield.com/platform-privacy-policy/
WEBPHONE
IP Web Services SL
More info at https://www.webphone.net/legal
CRAZY EGG Global Travel Solutions Group, Inc.
More info at https://www.crazyegg.com/terms
STAY WANDERFUL Smart Parity System SL More info at https://www.staywanderful.com/privacypolicy TEALIUM INC More info at https://tealium.com/privacy/ LLAMAMEGRATISIP Web Services SL More info at https://www.webphone.net/legal
3. Analytics cookies:https://www.hotjar.com/legal/policies/privacy
These cookies are processed by us or third parties and are used to count the number of users in order to measure and analyze statistics about how users use the services offered. In order to do this, we analyze user browsing on our website and use this information to improve the products and services we offer. We also use this information to measure the performance of our online advertising campaigns.
Users may accept or reject the use of these cookies in the cookies control panel.
Third-party cookies: Below is a list of third parties that process information collected by these cookies:
COOKIE
PROVIDER
ADDITIONAL INFORMATION
GOOGLE ANALYTICS
Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA
More info at: https://support.google.com/analytics/answer/6004245
http://www.google.com/intl/es/policies/privacy/
You can disable these cookies by installing the opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout?hl=es
HOTJAR
Hotjar Ltd, with registered address at Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Tel. +1 (855) 464-6788.
More info at https://www.hotjar.com/legal/policies/privacy
You can disable HOTJAR cookies by following the instructions set forth by Hotjar Ltd at the following link: https://www.hotjar.com/opt-out
GOOGLE TAG MANAGER Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA
More info at https://www.google.com/analytics/tag-manager/use-policy/
TEALIUM INC More info at https://tealium.com/privacy/
4. SELECTIVE ADVERTISING COOKIES:
We also use cookies that allow us to analyze user browsing habits, develop specific profiles and display personalized advertisements appropriate to their profile.
In order to ensure our advertising is adapted and relevant to the user, we use selective advertising programs online. Companies that participate in selective advertising programs can display advertising based on the user’s interests, derived from the information generated by how they use our website or by third-party participants in the program. Said companies can install a cookie on a user’s browser to identify them as part of a pertinent audience. They can also detect if the user has visited our website previously by installing a tracking cookie.
Our business communications, website, mobile applications or other online assets may also contain tracking pixels or codes that, once activated, may generate cookies or may be read or modified in your browser’s cache. These pixels and cookies are used to generate or modify unique identifiers and track the actions of the user or email recipient on our website. They are used for marketing and analytics purposes.
For more information about online behavioral advertising and how to manage your browser’s privacy settings to reject this type of processing, go to https://www.youronlinechoices.eu
Users may accept or reject the use of these cookies in the cookies control panel.
Third-party cookies: Below is a list of third parties that process information collected by these cookies:
COOKIES
CONTROLLER
ADDITIONAL INFORMATION
TEALIUM INC More info at https://tealium.com/privacy/ Ingenious Technologies, AG, with registered address at Französische straße 48, 10117 Berlin, Germany. More info at https://ingenious-basic.de/en/datenschutzerklaerung/ AFFILIRED Edificio NTIC, Pol. Parc BIT, Carrer Ada Byron, s/n, 07121 Palma, Balearic Islands More info at https://www.affilired.com/en/
DOUBLECLICK
Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA
More info at http://www.google.com/policies/technologies/ads/ and https://support.google.com/adsense/answer/2839090?hl=en.
You can deactivate DoubleClick cookies by visiting the DoubleClick opt-out page (in English): http://www.doubleclick.com/privacy/dart_adserving.aspx
YOUTUBE
Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA
More info at http://www.google.com/policies/technologies/ads/
FACEBOOK
Facebook, Inc., with registered address at 1601 Willow Road, Menlo Park, CA 94025 USA
More info at www.facebook.com/ads/website_custom_audiences/. More details about the cookies Facebook uses at https://www.facebook.com/help/cookies/?ref=sitefooter. More information about deactivating Facebook cookies at https://es-es.facebook.com/help/cookies/ or as described at https://www.facebook.com/about/privacy/en.
TWITTER
Twitter, Inc., with registered address at Alezander House, Cygnet Way, Rainton Bridge, Tyne & Wear, DH4 5RA, UK.
More info at https://twitter.com/privacy?lang=en
KRUX Salesforce.Com Emea Limited, with registered address at Village 9. Floor 26
These cookies allow us to achieve the following purposes: Cross Device: This links browsing sessions from the same registered users when carried out from different terminals (for example, if the user starts browsing from a computer and continues from a smartphone). The cookie is anonymous and only states that it regards a registered user, but does not contain information identifying him/her. Sharing Data: Allows browsing data to be shared with the businesses with whom we share an audience. The shared information is anonymous and only works to identify that party as a relevant audience. Reidentification: Only if the user has given consent for his/her personal data to be used to elaborate profiles. The information generated by the browsing will be linked to his/her profile and may be used to generate notifications or to send marketing communications. https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-privacy/
AMAZON-ADSYSTEM
Amazon Online Spain SL
More info at https://www.amazon.es/gp/help/customer/display.html
BING ADS
Microsoft Inc. With registered address at One Microsoft Way, Redmond, WA 98052, USA
More info at https://privacy.microsoft.com/en-us/privacystatement/
YANDEX
Ulitsa Lva Tolstogo 16, Moscow, Russia 119021
More info at https://yandex.com/legal/privacy/
Kayak Europe GMBH, with registered address at Fraumünsterstrasse 16, 8001 Zürich, Switzerland More info at https://www.kayak.es/privacy Tripadvisor Ltd, with registered address at 7 Soho Square, West Central, London, W1D 3QB, United Kingdom More info at https://tripadvisor.mediaroom.com/ES-terms-of-use HolidayCheck Group AG More info at: https://www.holidaycheck.de/datenschutz
You can find more information about transfers to third countries, where applicable, by third parties identified in this cookie policy in its corresponding policies (see the sections on “Third-party Cookies”).
5. COOKIES FOR PROFILING AND ADVERTISING ADDRESSED TO AUDIENCES ON SOCIAL MEDIA:
With your consent, we use all the cookies that you have allowed us to install in order to define different user profiles according to your interaction with our website. We use these profiles to group, on Facebook and in line with our commercial objectives, our guests and users who are also Facebook users. By using the Facebook Audiences service, we show ads about our products and services that are tailored to the commercial profile of the group or audience to which they are addressed. We also show these ads to other registered users of Facebook who are not included in the defined audience, but who have a similar profile.
You can obtain more information about profiling and advertising addressed to audiences on social media in the POLICY ON PROFILING AND ADVERTISING ADDRESSED TO AUDIENCES ON SOCIAL MEDIA
You can accept or reject the use of cookies for this purpose in the COOKIES CONFIGURATION PANEL. If you reject it, your data will not be processed to this end, and you will not receive personalized commercial communications when you use Facebook.
6. COOKIES FOR PROFILING AND ADVERTISING AIMED AT REGISTERED USERS OF GOOGLE:
With your consent, we use all the cookies that you have allowed us to install in order to define different user profiles according to your interaction with our website. We use these profiles to group, on Google and in line with our commercial objectives, our guests and users who are also registered users of Google. By using Google services, we show ads about our products and services that are tailored to the commercial profile of the group or audience to which they are addressed. We also show these ads to other registered users of Google who are not included in the defined audience, but who have a similar profile.
You can obtain more information about profiling and advertising aimed at registered users of Google in the POLICY ON PROFILING AND ADVERTISING AIMED AT GOOGLE USERS.
You can accept or reject the use of cookies for this purpose in the COOKIES CONFIGURATION PANEL. If you reject it, your data will not be processed to this end, and Google will not show you personalized commercial communications from Iberostar. Depending on how you configured your Google user profile, you may receive Iberostar advertising when they correspond to general campaigns and not to a specific profile.
FAQS
How long is the data held for?
Some cookies are deleted when you quit your browser (session cookies), while others are saved on the user’s computer and may be accessed for a longer period of time (persistent cookies).
Third-party cookie expiration date: You can find more information about how long the third parties identified in this cookie policy store cookies in their corresponding cookie policies (please check the links provided in the “Third-party Cookies” sections).
Are cookies anonymous?
Cookies installed by third parties may collect personal browsing data, such as IP addresses or online identifiers by said companies to be used for marketing or other purposes. You can find information about the handling of personal data, where appropriate, by the third parties identified in this cookie policy and how to exercise your rights in their corresponding policies (see the links provided in the “Third-party Cookies” sections).
When it comes to us, the information collected by cookies can only be associated to a specific user if said user is identified on the website. If this is the case, said data will be processed in compliance with that which is established in our customer and guest privacy policy.
If you authorized Iberostar to create a business profile with your personal data, the information collected by these cookies will be included in your profile in order to personalize our services, offers and business communication with you. This information will be processed in compliance with the privacy policy applicable to the creation and use of business profiles by Iberostar.
Affected users may exercise their right to request access, rectification or deletion, limitation of processing and portability of their data, as well as to oppose its processing and to file a complaint with a supervisory authority at any time.
More information about personal data protection at our privacy portal.
How can I manage my cookies?
You can manage cookies through the cookies control panel on our website.
You can also allow or block cookies and delete your browsing data (including cookies) from the browser you use. Consult the options and instructions offered by your browser. Keep in mind that, if you accept the cookies policy of third parties, you must delete them through your browser.
Chrome, http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Explorer, http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies
Firefox, http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Safari, https://support.apple.com/kb/index?q=manage+cookies&src=globalnav_support&type=organic&page=search&locale=es_ES
To disable the use of third-party advertising cookies, you can also visit the deactivation website of the network’s marketing initiative (NAI, Network Advertising Initiative). Webpage in English.
To control the pixels or tracking codes included in our emails, you can configure your email to stop automatically downloading remote content or images.
If you disable cookies, you may not be able to use all our website’s functions.
