I. INFORMATION
The website www.iberostar.com (the “Website”) is operated by the entity VISIT US, Inc., with registered address at 9250 NW 36th ST. Doral, FL 33178, Miami, USA (hereinafter “VISIT US” or “the owner of the Website”).
The reservation and enjoyment of stays at hotels operating under the Iberostar brand and its derivatives through the Website will be contracted with the entity identified during the reservation process (hereinafter, “Iberostar”), which may vary depending on the establishment selected and payment method.
Users can also send their requests, questions, or complaints to the following email address made available to them: contactcenter@iberostar.com.
II. PRIVACY
This website and app feature functions that may imply the handling of your personal data. This is the case of the chat function, in particular, the purpose of which is to answer questions and respond to requests, as well as Claims and Complaints, with the goal of addressing any incidents or complaints you may have during your stay. Please note that doing so may involve handling the personal data that you have provide us. If you attach a document or image via the app, we will ask for your permission before accessing your device’s photo gallery and/or camera. Your data will be handled in accordance with the provisions of the current regulations, as well as the terms of the Privacy Policy, which you can consult here. (Insert link)
III. CONDITIONS OF USE
These general terms and conditions of use regulate the access and use of the various contents and services included or accessible through the website www.iberostar.com.
Through the Website, the user is provided with information regarding stays at hotels operating under the Iberostar brand and its derivatives, including information pertaining to room availability, rates, searching for hotels by geographical location, and the location of hotels based on rate.
These general terms and conditions must be understood without prejudice to the booking conditions shown on the Website.
You acquire the status of user simply by using the Website. The use of the Website and any of its services means that, as a user, you accept each and every one of the present general terms and conditions without reservations, as well as the specific terms and conditions that, if applicable, regulate the use of the Website or related services connected thereto.
The owner of the Website may, at any time and without prior notice, modify the presentation and configuration of the Website, as well as these general terms and conditions, and may introduce new conditions of use. These modifications will be published on the Website so that the user is aware of them before proceeding to use it. Using the Website once the general terms and conditions have been modified means that the user accepts these modified general terms and conditions.
User obligations
By using the Website, the user declares to be over 18 years of age. To use the Website, minors must obtain prior permission from their parents, guardians, or legal representatives, who will be held responsible for all actions carried out by the minors under their care.
The user agrees to use the Website and the services related thereto in a diligent manner that complies with the law, ethics, and public order, along with these general terms and conditions and particular terms that may apply. The user must refrain from using the Website and the services related thereto in any way that may impede their normal functioning and enjoyment by users or that could injure or cause damage to the property and rights of the owner of the Website, their suppliers, users, or any third party in general.
In particular, when using the Website and the services related thereto, the user has obligations that include but are not limited to the following list, without it limiting the general scope of the obligation established in the preceding paragraphs:
(a) Not to introduce, store, or disclose, through the Website or through any of the services related thereto, any computer program, data, virus, code, or any other electronic instrument or device that could cause damage to the Website, in any of the services related thereto or in any equipment, systems, or networks belonging to the owner of the Website, any user, their suppliers, or any third party in general, or which otherwise is capable of causing any kind of alteration thereof or impeding its normal operation.
(b) Not to use false identities nor impersonate the identity of others when using the Website or any of the services related thereto, including the use, where appropriate, of passwords or access codes of third parties, or in any other way.
(c) Not to hide or falsify, in any way, the source of email messages; not to intercept, delete, or modify other users’ email messages, or send mass email messages.
(d) Not to destroy, alter, disable or damage the data, information, programs or electronic documents belonging to the owner of the Website, their suppliers or third parties.
(e) Not to use the contents and, in particular, the information obtained through the Website to send out publicity, to send messages for marketing purposes, or any other type of commercial purpose, or to collect or store personal data from third parties.
(f) Not to introduce or disclose any information that is defamatory, slanderous, obscene, threatening, xenophobic, that incites violence, that incites discrimination due to sex, race, ideology, or religion, or that otherwise violates ethics, the public order, fundamental rights, public liberties, honor, privacy, or the image of third parties, and current regulations in general.
In the event that any user considers that there are any actions or circumstances that reveal the illicit nature of the use of any content and/or the performance of any activity on the Website or accessible through it, they should notify the owner of the Website by sending an email to contactcenter@iberostar.com.
On the Website, users can find a guide with the options available on it.
Website map
Only those pages found within the website map of the Website are deemed to belong thereto.
Intellectual and industrial property
The user recognizes that all of the elements of the Website and of each of the services provided through it, the information, and materials contained therein, the structure, selection, order, and presentation of its contents, and the computer programs used in connection therewith, are protected by intellectual and industrial property rights of the owners of the Website, or third parties, as appropriate.
Unless authorized by the owner of the Website or, where appropriate, by third-party owners of the relevant rights, or unless legally permitted, the user may not reproduce, transform, modify, disassemble, perform reverse engineering, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. In no event shall it be understood that any license is granted or a waiver, transmission, or a total or partial transfer of such rights is made, nor is any right or lawful expectation particularly provided to carry out any alteration, exploitation, reproduction, distribution or public communication of such content without the prior, express authorization of the Website or its corresponding owners.
The user shall use the materials, elements, and information accessed by using the Website and each of the corresponding services solely for their own needs, being required not to do business, either directly or indirectly, with either the services or the materials, elements, and information obtained through them.
The user must refrain from deleting the identifying intellectual or industrial property rights symbols or any other right held by the owner of the Website or third parties appearing on the Website and each of the various services offered through it. Likewise, the user must refrain from eluding or manipulating any technical devices established by the owner of the Website or by third parties, whether on the Website or any of the services, materials, elements or information obtained through it, for the protection of their rights.
Passwords
The owner of the Website will allow users registered on the Website to use personal passwords. These passwords will be used to access the services provided through the Website. Registered users must store the passwords to access restricted content under the most strict and absolute confidentiality. Thus, they assume the responsibility for damages or consequences of any kind that arise from disclosing this password. For security purposes, the user can change the password for online access to services linked to the Website at any time.
Exclusion of guarantees
The owner of the Website is committed to making every necessary effort to guarantee the availability and continuity of the Website as well as the services relating to it. However, the owner of the Website cannot guarantee that the Website and the services relating to it will work correctly at all times and that the user is able to access them and use them quickly, without interruption and without errors. In the same way, the owner of the Website does not give any guarantees regarding the suitability and content of the Website or any of the services relating to it for the satisfaction of the specific needs of the user.
The owner of the Website will act diligently according to the general uses accepted in the sector to avoid the presence on the Website or in any of the services related to it of a virus or other damaging elements that could cause alterations to the user’s computer system, their electronic documents or their files, but cannot guarantee the absence of such elements, accepting no responsibility for the damages that this could cause.
The owner of the Website does not control, nor make their own, nor guarantee the accuracy, quality, veracity, reliability or suitability of the information and services provided or given by third parties through the Website. Similarly, they do not control and do not guarantee the absence of viruses or other harmful elements in the content or services provided or given by third parties through the Website.
The owner of the Website does not guarantee the technical availability, quality, reliability, accuracy or veracity of the contents and services available on websites owned by or managed by third parties that the user can access through technical linking devices (“links”) from the Website. The owner of the Website does not control the content of the aforementioned websites, nor do they offer or sell the products and services available on the linked websites, nor do they assume any responsibility thereof.
The Website will be used at the user’s own risk. Thus, the owner of the Website is not liable for: possible damages arising from interference, interruption, computer viruses, telephone breakdowns, or telephone disconnections not caused by the Website; delays or blockages in the use of this electronic system caused by deficiencies or overloads in its data processing center, telephone lines, in the Internet system, or other electrical systems; nor any other alteration that may occur in users’ Software or Hardware.
Similarly, the owner of the Website will not be liable for damages caused by third parties through illegitimate interference beyond their control. Nor will they be liable for any damages or harm caused by the use or misuse of the content of the Website or for the consequences that may arise from errors, defects, or omissions in the content provided by third parties that may appear on it. For these purposes, the chosen Hotel is the third party.
Ruling
Without prejudice to liability for damages or harm that may arise, the owner of the Website may, immediately and without prior notice, resolve and terminate their relationship with the user, interrupting access to the Website or its corresponding services, if it identifies any use thereof or of any of the services related thereto that is contrary to the applicable general or specific conditions.
The user will be liable for damages or harm of any nature that the owner of the Website or any of its subsidiaries may suffer, directly or indirectly, as a consequence of failing to comply with any of the obligations stemming from the general or specific conditions in connection with the use of the Website or any of the services linked thereto. Similarly, the user will hold the owner of the Website harmless from any sanctions, claims, or lawsuits that may be filed by a third party, including any public bodies, against the owner of the Website, its employees, or its agents, as a result of a violation of any third-party rights by said user through the use of the Website or the services linked thereto in a manner contrary to what is stated in the applicable general or specific conditions.
Last updated: May 2024
