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Free cancellation

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FAQ'S

How to cancel my Iberostar booking

You can cancel your booking online or by calling Iberostar customer service. In addition, if you are registered with Iberostar.com , you can do so very easily through the “my bookings” section. If you are not yet registered, you can do so by accessing the "Manage bookings" option from the main menu of the website.

What are the cancellation policies for Iberostar hotels?

Each hotel and rate has its own cancellation policy. Once you have started the booking process, with your hotel and dates selected, you will be able to see until when you can cancel your reservation for free.

Are there any penalties for cancellations at Iberostar hotels?

There are only penalties for cancellations made outside the period established at the time of booking. On the other hand, there are also penalties if the guest does not show up on the dates booked. These penalties may vary and are subject to the cancellation policy that you can find before booking.

What are the time periods to cancel my booking at Iberostar?

The cancellation policies that will appear during the booking process specify until when you can cancel free of charge. These deadlines are not fixed and may vary from one hotel to another and from one date to another. It is important that you check this before making your reservation to choose the one that suits you best. 

Is it possible to book at Iberostar hotels without paying in advance?

Yes, you don't need to pay anything in advance at the time of booking, you simply pay at the hotel. Generally, you will be able to cancel free of charge up to 4 days before your arrival, but these deadlines may change depending on when you make your reservation.