This policy applies to bookings made on iberostar.com (hereinafter the website) by members of the FIA club through a partner discount of FÉDÉRATION INTERNATIONALE DE L'AUTOMOBILE (FIA).
Please read this policy carefully. Here, you will find important information about how your personal data will be processed and what your rights are under the relevant legislation in force.
We reserve the right to update this privacy policy at any time due to business decisions and to comply with possible changes to legislation or case law. If you have any doubts or need further clarification with regards to this privacy policy or your rights, please contact us through the channels indicated below.
You declare that the information you provide, now and in the future, is correct and truthful and undertake to inform us of any changes to said information. When providing the personal data of a third party, you agree to obtain prior consent from the party in question and to inform them of the content of this policy.
Generally speaking, the fields in our forms that are marked as mandatory must be completed in order for us to process your requests.
1. Who is responsible for your data?
Portal Interactiv, S.L. (Iberostar), with address at Calle General Riera, 154 in Palma de Mallorca, is responsible for the processing of the data of users of the Website and the reservations processed on it.
For any questions regarding the protection of your personal data, you can contact Iberostar Group’s Data Protection Officer at privacy.dpd@grupoiberostar.com
FÉDÉRATION INTERNATIONALE DE L’AUTOMOBILE (FIA), with address at Chemin de Blandonnet 2, 1214 Vernier, Switzerland, is responsible for the processing of the members of its program.
If you have any concerns about how FIA processes your data, you can get in touch with their Data Protection Officer at dpo@fia.com
Portal Interactiv, S.L. and FÉDÉRATION INTERNATIONALE DE L’AUTOMOBILE are jointly responsible for the processing necessary for the management of their collaboration and the application of the conditions of the offers reserved for Club members. Iberostar and FIA have concluded an agreement that regulates said co-responsibility to guarantee compliance with data protection regulations and the security of the data of the interested parties. The essential aspects of this contract in relation to the respective functions and relationships of Iberostar and FIA are those described in this policy. For more information you can contact the DPO of the parties, whose details appear above.
2. What will your data be processed for and on what legal ground?
a. Processing responsibility of Iberostar.
Iberostar will process the data provided in reservation requests for their handling and execution, as well as for compliance with its legal obligations, for example in tax matters.
These treatments are necessary for the execution of a contractual relationship in which you are a party as well as for compliance with legal obligations.
With your consent, the Iberostar Group will process your data for commercial purposes and to create profiles to personalize the advertising it may send you and the services it provides.
Iberostar consolidates reservation data at the group level for internal administrative purposes. This consolidation is grounded on the existence of a legitimate interest.
For more details about this processing, consult the Iberostar privacy policy here.
b. Processing responsibility of FIA
FIA will process the data of the members of its program and of the people included in the reservations for the purposes and under the conditions indicated in its privacy policy, which can be consulted here.
c. Processing for which Iberostar and FIA are joint controllers.
If you proceed with the booking the following information will be shared with FIA: Membership number, FIA Club for each Member and FIA Club code in respect of the same, date and time of the transaction, sales amount before taxes or discounts, including the member offer, any discount applicable, Country of purchase/origin; the member offer redeemed. These data will be processed for the purposes of managing the collaboration between Iberostar and FIA, to manage and control the enforcement of the commercial conditions agreed between both companies, and to carry out analysis and reporting of the uptake and performance of Member offers, and provide specific reporting to FIA Club associated with relevant Members.
This processing is necessary for the application of the conditions provided for in the offers reserved for members of the FIA program and are based on the existence of a contractual relationship to which you are a party.
The management and control of the enforcement of the commercial conditions agreed between Iberostar and FIA, as well as the creation of metrics to measure the performance of this collaboration, is grounded on the existence of a legitimate interest of the parties.
3. Who will your data be communicated to?
The data processed jointly by Iberostar and FIA will only be communicated to third parties because of legal obligations, with your prior consent or when necessary to provide the requested services.
For more information about the data communications that Iberostar and FIA carry out for the processing of which they are respectively responsible, consult their privacy policies.
4. How long is your data kept?
The data processed jointly by Iberostar and FIA will be kept as long as necessary to provide the contracted services and in any case during the periods provided for in the applicable legal provisions and for the time necessary to address possible liabilities arising from the processing. Your data will be canceled when it is no longer necessary or relevant for the purposes for which it was collected.
For more information on the conservation of data processed by Iberostar and FIA as independent controllers, consult their privacy policies.
5. What are your rights?
You have the right to obtain confirmation of whether or not we are processing your personal data and, if so, access it. You can also request that your data be rectified when it is inaccurate or that incomplete data be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was gathered.
In certain circumstances, you may request the limitation of the processing of your data. In such case, we will only process the affected data for the filling, exercise or defense of claims or with a view to protect the rights of other people. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the filling, exercise or defense of claims.
Likewise, and under certain conditions, you may request the portability of your data so that it may be transmitted to another data controller.
You can revoke the consent you have given for certain purposes, without that affecting the legality of the processing based on the consent given prior to its withdrawal.
At any time you may revoke your consent or oppose the processing of your data for direct marketing purposes, including the preparation of commercial profiles. In this case, we will stop processing your personal information for these purposes. You also have the right to oppose the adoption of automated individual decisions that produce legal effects on you or significantly affect you in a similar way, when this right exists in accordance with the provisions of article 22 of Regulation (EU) 2016/679.
You also have the right to file a complaint with a data protection authority. You can consult the list and contact details of the European data protection agencies on the European Commission website at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To exercise your rights, you can send your request to:
• At. Responsible for attention to the RGPD rights of the Iberostar group
• Calle General Riera 154 07010 Palma de Mallorca. Spain.
• email: Lod@iberostar.com
To revoke your consent to the processing of your data by Iberostar for commercial purposes, you can use the link provided for this purpose in our communications or send an email to the following email address: lopd@iberostar.com.
To request the deletion of your commercial profile at Iberostar, you can send an email to the following email address: lopd@iberostar.com.
You can obtain more information about your rights and how to exercise them on the Iberostar group privacy portal at https://www.grupoiberostar.com/portal-privacidad/ and on the page of the Spanish Data Protection Agency (https:/ /www.aepd.es).
For any questions regarding the protection of your personal data, you can contact the Data Protection Officer of the Iberostar Group at privacy.dpd@grupoiberostar.com
Where Iberostar receives a request which relates wholly or partly to any of the Joint Processing, Iberostar will notify the FIA of such request and shall require the FIA’s prior written approval, to be given in a timely manner, before responding to such request. In order to exercise your rights
The FIA shall be responsible for the technical location, extraction and suppression of Personal Data on the One Road Platform and the Partner shall be responsible for these activities in relation to processing taking place on the Partner’s infrastructure.
