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Information about fraud prevention

Iberostar Hotels & Resorts would like to make its customers aware that:

  • The official website of Iberostar Hotels & Resorts is iberostar.com. The company only sends emails and text messages with links that connect to this website.
     
  • Iberostar Hotels & Resorts only uses the email domain “***@iberostar.com” for its communications with guests. Any other domain is not related to the company.
     
  • At Iberostar Hotels & Resorts, we will only contact you proactively by telephone, email or text message. In any case, we will only request credit or debit card details, via payment methods that guarantee your personal data is kept completely confidential, through one of these channels if (1) an error occurred during the payment process for a booking or (2) you have made a pre-booking or requested an online quote via iberostar.com. We stress that the domain accessed via the link where you can make the payment will always and exclusively be iberostar.com.
  • Contact Iberostar through the official channels: via the website iberostar.com and our call centre on the phone numbers that can be found in the “Contact us” section of iberostar.com.
     
  • The contact form on iberostar.com can be used to report all cases where the emails you receive do not link to this website.
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