Users of the webpage www.iberostar.com (hereinafter the “Website”) can register with Iberostar Hotels & Resorts (hereinafter “the Program”), owned by IBEROSTAR HOTELES Y APARTAMENTOS, S.L., Spanish entity with registered offices at Calle General Riera 154, Palma de Mallorca, Spain and CIF (Código de Identificación Fiscal [Tax ID code]) B28049344 (hereinafter “Iberostar”).
The user that registers to be included in our database is understood to accept the present document in full, as well as the Iberostar.com privacy policies and those specific to Iberostar Hotels & Resorts.
We advise users to read these terms and conditions before completing and enjoying each booking, as Iberostar reserves the right to change, modify, add or remove these terms and conditions and the allocation system for benefits and advantages, along with the hotels participating in the Program, at any time.
1. Object. “IBEROSTAR.COM” shall personalize campaigns and booking made through any marketing channel for stays enjoyed in hotels belonging to the Iberostar chain in all destinations except Cuba (hereinafter, the “Iberostar Hotel(s)”).
2. Participating Companies. Participating Companies are entities belonging to or linked with Iberostar who operate and/or market accommodation services in Iberostar Hotels on the Website or through other sales channels.
2.1 IHG One Rewards. The User’s participation in the “IHG One Rewards” loyalty program, owned and operated exclusively by IHG Hotels & Resorts (the “Program” and “IHG”), is subject to the general terms and conditions of said Program as determined at all times by IHG. The User may identify themselves or sign up as a Program member during Pre-Booking Services, Booking, and even during their stay at the hotel. Iberostar (including any company belonging to the Iberostar Group) is not responsible for the operation or malfunction of the Program. The User expressly waives any action or claim against Iberostar (or any company belonging to the Iberostar Group) for such reasons. Iberostar recommends the User read the Program terms and conditions before signing up or using it. The User expressly accepts these conditions of access to the Program and is responsible for their use or misuse of the Program. The Program is only available in selected Iberostar hotels.
3. Registration Holder. A registration Holder owns an IBEROSTAR.COM account (hereinafter referred to as “Holder” or “Holders”). Holders are individuals of legal age who have registered for this purpose by any of the means made available by Iberostar and/or the Participating Companies. The use of an IBEROSTAR.COM account is personal and non-transferable, and the Holder is responsible for the safekeeping of the passwords to prevent unauthorized access.
To determine the user’s loyalty level, we shall count the number of nights stayed that accrue only to the room registration Holder after check-out from the hotel.
5. Benefits and advantages of registering on the Website
5.1 Registering is completely free of charge for the Holder. Therefore, benefits and advantages of registering on the Website are provided at Iberostar’s complete discretion, without the user acquiring any rights to such benefits and advantages nor expectations of such rights of any kind.
5.2 The benefits and advantages of registering consist of special and personalized offers.
5.3 The Holder shall be informed, either through the Website or through a direct, individual and personalized communication sent to them, of the advantages and benefits they can enjoy for making a direct purchase.
5.4 The Holder must follow the indications and instructions provided to that effect by Iberostar or the Participating Company to enjoy their benefits and advantages.
6. Modifying Registration. Iberostar and the Participating Companies reserve the right to modify at any time, in full or in part, and without needing to inform the Holders, the benefits and advantages of the Website, these general terms and conditions, the operating rules of the website or any aspect relating to it, without the Holder being entitled to compensation of any kind.
7. Cancellation of Registration. Iberostar reserves the right to cancel the Holder’s registration with us at any time, in full or in part, without prior notice, and without the Holder being entitled to any reimbursement or compensation from Iberostar, the Participating Companies, or any other company from the Iberostar Group.
8. Exclusion of Liability. Iberostar accepts no liability of any kind for any claim, directly or indirectly, arising from the relationship between the Holders and Participating Companies for the use of the advantages and benefits linked with the Program.
9. Breach of Registration Conditions. Iberostar reserves the right to cancel the Holder’s account and hold any Holder liable for any use of the Program that is improper, fraudulent, malicious, in bad faith or that violates the general terms and conditions or operating rules thereof.
10. Deregistration and Privacy Policy. Holders may terminate their participation in the Program at any time by notifying the LOPD department in writing (lopd@iberostar.com). After ten days from the time the notification is received, the Holder shall no longer receive any type of communication from Iberostar. Holders may also exercise their rights under the Data Protection regulations and obtain information on the Program’s Privacy Policy here.
12. Taxes. The Holder and/or the Program beneficiary shall assume, without reserve, the corresponding tax implications in each country for enjoying the advantages and benefits associated with the Program. Neither Iberostar nor the Participating Companies take any responsibility.
13. Applicable legislation and jurisdiction. These terms and conditions and references contained therein form a unit, and are interpreted in accordance with Spanish legislation. They are subject, when applicable, to the provisions of Law 7/1998, of 13 April, on General Terms and Conditions of Business; RDL 1/2007, of 16 November, approving the consolidated text of the General Law for Consumers and Users Protection and other complementary laws; Directive 97/7/EC, of 20 May 1997, applicable to contracts between consumer and supplier formulated through the Internet and, in any case, the European Data Protection Regulation, Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights; Law 34/2002, of 11 July, on the Information Society and Electronic Commerce Services; all applicable tourism regulations and, furthermore, the Spanish Civil Code and Commercial Code. In any case, the Spanish version shall prevail over all other translations. For any matter arising in connection with the interpretation and application of these terms and conditions, the parties submit to Spanish law and, to the extent not contrary to the provisions of the applicable mandatory regulations, expressly submit to the jurisdiction of the courts and tribunals of Palma de Mallorca, Spain.
