Your spectacular vacation starts with our Iberostar App

Download our new Iberostar App for IOS or Android and enjoy all the benefits before, during, and after your stay

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A new way to travel

Discover some of the benefits the app has to offer and enjoy an unforgettable experience at Iberostar

Get connected quickly and easily via the app

Log in with your room number or private area ID, choose the hotel where you will be staying, and start enjoying your holiday before you even arrive. You’ll be able to manage your booking and learn more about the loyalty programme benefits for your level. 

Book hotel services and facilities during your stay

There’s a section where you can request hotel services like: 

  • Book a spa treatment, golf course, and other services.
  • Reserve a table at the restaurants.
  • Room service.

*Some of these services are only available in the Americas.

Chat with the e-concierge or hotel staff

Have any questions while you're hanging out by the pool? With the app you can chat with reception 24/7 and hotel staff will be happy to help. For hotels in Europe and Africa you can make payments through the app.

SERVICES AND FEATURES

Advantages the Iberostar App provides

Activities schedule

Find out when you can attend a spinning class, yoga, or water sports

Gastronomy

Here are the updated restaurant menus

Facilities

Reserve a paddle or tennis court and other sports to stay in shape

24 hour Chat

Have any questions? We’ll respond to your inquiries via app

Requests

Request spa services, experience packs and much more

Interactive hotel map

Explore the interactive hotel map with it’s services and facilities

Destination information

Activities, events, and other places of interest in the area

Pay your bill

In some hotels in Europe and Africa you can manage your payments

See More Funcionalities

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EVERYTHING YOU NEED TO KNOW

Bookings

What can I do if I don't find availability when looking for an Iberostar hotel?

There may be several reasons for this:

  • No availability at the hotel
  • You exceed the maximum occupancy per room
  • The hotel requires a minimum number of nights

Contact our customer service: we will be happy to help you with your request.

What are the advantages of the Online Check-in service?

If you have already booked (via Iberostar.com or through your travel agency), go to Web Check-in and fill in your details. Then, when you arrive at the hotel, all you have to do is go to the "Priority check-in" desk where you will be given your room key.

How can I buy an Iberostar gift card?

We offer you unique experiences with Iberostar Card, the Iberostar's gift cards. Suprise your family, friends or yourself with unrepeatable moments.

I have already booked my stay on the Iberostar website. Where can I find practical information about my hotel?

Each of our hotels has all the information you need at Iberostar.com or in our APP. Check the hotels and destinations section to find your hotel, or download the APP to have all the information you need before, during and after your stay.

Can I choose my room at iberostar.com?

Booking on the Iberostar website, you can choose your favourite room with My Room Online.