Iberostar Waves Quetzal: an All-Inclusive resort in Riviera Maya

Hotel in Playa del Carmen that’s been recognized for conserving the vibrant local ecosystem

Did you know that this 5-star hotel protects a section of tropical rainforest, earning us EarthCheck certification? Iberostar Waves Quetzal (previously Iberostar Quetzal) strives to respect the natural beauty of plant life and take care of native animals, which our team of biologists look after. This beachfront hotel is located on one of the best beaches in the Riviera Maya and it is very close to the main cultural and entertainment attractions. All so you can enjoy the ocean just steps away, as well as our 4 pools, without missing the chance to learn about the thousand-year-old Maya civilization. Discover local gastronomy and more international options at 8 restaurants. Are you traveling with kids? They’ll enjoy the natural surroundings and have loads of fun at Star Camp, which includes a splash pool! We invite you to pamper your body with relaxing treatments in the jungle or a spa session to connect with yourself and with nature.

Overlooking one of the best beaches on the Riviera Maya

Four pools with different atmospheres

All-inclusive international and local dining options

EarthCheck Certified for protecting the rainforest and fauna at the hotel

Diving and water activity center

Secure location in an exclusive complex

A walk around the hotel

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Rooms (3)

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Spa and wellness (2)

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Beach and pool (6)

Photos of Beach and pool (6)
Hotel and surroundings (3)

Photos of Hotel and surroundings (3)

Rooms

Choose the room at Iberostar Waves Quetzal that best suits your trip

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Premium Room

35 m²
View of garden or surroundings

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Before from
£ 250,67

From
£ 250,67

room/night

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Premium Room

Here, you have all the comforts you could wish for on a vacation in Playa del Carmen. You can relax on your private balcony while gazing at jungle views, enjoy a drink from the minibar, relax in a king-size bed or one of the two double beds… and outside the room, you’ll be able to enjoy an endless array of activities and culinary delights that will turn your all-inclusive vacation into an unforgettable trip.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

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This room includes:

35 m²

View of garden or surroundings

One King or Two Double Beds

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
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Premium Tropical View

35 m²

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Before from
£ 263,32

From
£ 263,32

room/night

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Premium Tropical View

Unwind on your room’s private balcony with gorgeous views of the tropical vegetation and the sound of birds and local wildlife in the background. Additionally, your accommodations are completely free of single-use plastics so you can enjoy a sustainable vacation in Mexico.

*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a $250 cleaning and sterilization fee.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

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Book now

This room includes:

35 m²

Jungle views

King size bed (79in x 79in) or two double beds (53in x 79in)

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
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Premium Near Pool

35 m²
Garden or Jungle view In a prime location

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Before from
£ 275,97

From
£ 275,97

room/night

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Premium Near Pool

The Double by the Poolis in an ideal location close to both the beach and the pool where you are only steps away from a refreshing swim whenever you feel like it. You can also unwind taking in jungle views on your room’s private balcony.

*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Non-compliance with this rule will result in the automatic application of a USD250 cleaning and sterilization fee.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

Contact Us
Book now

This room includes:

35 m²

Garden or Jungle view

In a prime location

King size bed (2x2m) or two double beds (1,35x2)

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
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Junior Suite

38 m²
View of garden or surroundings Sofa

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Before from
£ 300,48

From
£ 300,48

room/night

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Junior Suite

The spacious Junior Suite includes two sofas and a king-size bed for a more comfortable vacation. You can gaze at the jungle that surrounds the hotel from the private balcony in your Suite and enjoy services such as a minibar, in addition to many other activities and the hotel’s unbeatable culinary options.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

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Book now

This room includes:

38 m²

View of garden or surroundings

King bed (2x2m)

Sofa

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
See 5 photos

Premium Near Beach

35 m²
View of garden or surroundings

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Before from
£ 313,14

From
£ 313,14

room/night

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Premium Near Beach

Renovated and close to the beach

This room has been recently renovated and is located close to both the white sandy beach that’s right in front of the hotel and the pools. It’s the perfect choice for the whole family if you want to have an incredible time in absolute comfort. Its private balcony has jungle views, so you can relax while admiring the lush Caribbean vegetation.

*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD250 cleaning and sterilization fee.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

Contact Us
Book now

This room includes:

35 m²

Renovated

Located close to the beach and the pool

Located near the pool

View of garden or surroundings

King size bed (2x2m) or two double beds (1,35x2)

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
See 6 photos

Junior Suite Ocean Front

35 m²
Located close to the beach and the pool

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Before from
£ 438,87

From
£ 438,87

room/night

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Junior Suite Ocean Front

In the Junior Suite Ocean Front, you can gaze at the Caribbean sea from your room’s private balcony. Furthermore, it is located close to the beach and the hotel pool, allowing you to make the most of your vacation. Inside the room, you’ll have all the comforts you need, including two sofas and a king-size bed or two double beds, as well as many services that will make your stay in the Caribbean unforgettable.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

Contact Us
Book now

This room includes:

35 m²

With ocean views

Located close to the beach and the pool

King size bed (2x2m) or two double beds (1,35x2)

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
See 5 photos

Junior Suite Ocean Front Beach Access

38 m²
In a prime location

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Before from
£ 476,82

From
£ 476,82

room/night

Book now
Junior Suite Ocean Front Beach Access

This room is located on the first floor, with the terrace gate being the only thing that separates you from the beach. Get out and discover one of the best beaches on the Riviera Maya. And, after taking a dip in the Caribbean, you can unwind on the sun loungers in the garden area in front of your room, with the sound of the ocean in the background. Plenty of space and a daily minibar service await you inside the room.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

Contact Us
Book now

This room includes:

38 m²

Direct beach access

With ocean views

In a prime location

King size bed (79in x 79in) or two double beds (53in x 79in)

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
See 3 photos

Premium Accessible Room

35 m²
Handicap accessible room View of garden or surroundings

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Before from
£ 693,49

From
£ 693,49

room/night

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Premium Accessible Room

Discover a room where you’ll find the same characteristics as the Premium rooms but with an added plus. The room is completely accessible, including a fully adapted bathroom with a lower sink and towel racks, grab bars, and showers that have been adapted for wheelchairs. Your sustainable vacation has never been so comfortable.

*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD250 cleaning and sterilization fee.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

Contact Us
Book now

This room includes:

35 m²

Handicap accessible room

View of garden or surroundings

King bed (79in x 79in)

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
See 9 photos

Two Bedroom Family

70 m²
King size bed (2x2m) or two double beds (1,35x2)

View more room details

Before from
£ 837,4

From
£ 837,4

room/night

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Two Bedroom Family

It features two adjoining rooms, so the whole family can comfortably enjoy their vacation in Playa del Carmen. One of the rooms has a king-size bed and the other has two double beds. Both have a private balcony with views of the garden or jungle and a standard bathroom.

*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

Contact Us
Book now

This room includes:

70 m²

Interconnected rooms

King size bed (2x2m) or two double beds (1,35x2)

Two private balconies

Microwave (upon request)

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
See 11 photos

Two Bedroom Penthouse Suite Ocean Front

212 m²
Private terrace with whirlpool Located close to the beach and the pool

View more room details

Before from
£ 878,52

From
£ 878,52

room/night

Book now
Two Bedroom Penthouse Suite Ocean Front

Here, you can gaze at the Caribbean while enjoying the whirlpool bath on your terrace. Inside, this suite offers 2,282 sq ft, divided into a large bedroom with a king-size bed, walk-in closet, living room with separate dining area, and kitchenette. You’ll also be in an ideal location on the second floor, close to the beach and the pool.

*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.

Rest assured while we take care of the environment

Room free of single-use plastic

Unlimited purified water

Contact Us
Book now

This room includes:

212 m²

Beachfront location

With ocean views

Private terrace with whirlpool

Located close to the beach and the pool

King size bed (2x2m) or two double beds (1,35x2)

Living room

Kitchenette

Microwave

All the rooms in the hotel include:

No smoking

Balcony

Daily minibar service

Coffee maker

Bathroom with shower

Hair dryer

Air conditioning

Ceiling fan

Free Wi-Fi

Safe

TV

Iron/Ironing board

In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.

Find more rooms

Discover our All Inclusive

Breakfast, lunch and dinner at the Orza buffet restaurant.
Unlimited speciality dinners
Snack bar between lunch and dinner
Bar service with local and imported drinks
Minibar restocked daily
Daily sports and activity programmes
One hour per day of non-motorised water activities (Hobie cat, kayaking, snorkelling, windsurfing)
Activities for children at Star Camp
Live show every evening
Beach towels
Access to facilities and restaurants at Iberostar Waves Tucán

Gastronomy

Gastronomy from around the world at this Playa del Carmen resort

Smoke House El Cedral at Iberostar Waves Cozumel

Smoke House La Hacienda

Pool Bar La Cascada at Iberostar Waves Quetzal All-inclusive

La Cascada Pool Bar

Uxmal Beach Grill

Bonsai Japanese Restaurant

Cozumel buffet

Tulum International Buffet

Ice Cream Shop la Heladería at Iberostar Waves Quetzal All-inclusive

Ice Cream Parlor

El Kiosko

Lobby Bar el Paseo at Iberostar Waves Quetzal All-inclusive

El Paso lobby bar

Oceanfront experiences surrounded by nature at Iberostar Waves Quetzal

Entertainment

Aquatic sports, diving, four outdoor pools and direct beach access are just some of the choices offered by this tropical paradise, where you can relax and soak up the sunshine. There are fun activities led by our Star Friends entertainment team all day long if you feel like joining a group session.

Come nightfall, enjoy a magic show, live music or comedy for all ages.

Check the opening times in our APP.

Star Camp

Our Star Camp activity program will fill your suitcase with happy memories if you’re traveling with the family. Iberostar’s innovative activity program for kids from 4 to 17 years old offers all kinds of fun with hands-on activities, outdoor games or the opportunity to learn how important it is to care for the planet in Starky’s orchard along with the puppet and recycling workshop.

The hotel is also home to Aquafun, an area where kids can enjoy the water slides, the pool, the playground and menus for children at the restaurants. Parents can also take advantage of the hotel’s babysitting service if they wish.

Check the opening times in our APP.

Dive center

Make the most of your vacation by taking a course at the hotel’s diving center, run by Dressel Divers, or go on a deep-sea adventure along the coast of Playa del Carmen, into the nearby jungle, or on the island of Cozumel. You can dive in the caves of the Yucatan jungle, swim alongside sharks, and, at certain times of the year, observe the sea turtles and shipwrecks.

SPA Sensations

Imagine getting a massage beneath a gorgeous palm roof in the middle of the jungle. Surrounded by birdsong, waterfalls, and palm trees, it’s pretty easy to become one with nature at our SPA Sensations. Enjoy the detox massage you’ve been longing for or opt for a more holistic experience to restore inner balance and stimulate the body’s natural self-healing processes. Discover what it means to get away from it all and pamper yourself with the care you deserve. You can also relax in our hydrotherapy circuit, featuring jet pools, sensation shower, sauna and steam room.

Treatment menu

Tennis Court of Iberostar Waves Quetzal All-inclusive

Sports Facilities

You can play tennis on the resort tennis courts, or even take your game to the next level by booking a class with a coach. The beach also gives you plenty of options to practice water sports. Kayaking, catamaran sailing, snorkeling, and windsurfing are free for the first hour.

Get in shape in the fitness room at Iberostar Tucán (must be at least 16 years of age), where you can keep up with your workout routine, participate in group fitness activities, or take classes. The hotel has its own facilities for this. There is also an 18-hole golf course nearby.

a group of people on a beach near a body of water

All-inclusive Day Pass

Enjoy the different All-inclusive Day Pass experiences offered at the hotel. Choose the one that best suits you and give yourself or whoever you choose the gift of an unforgettable day.

Have any questions?

Frequently Asked Questions

What measures are implemented at Iberostar Waves Quetzal to promote sustainability and responsible tourism?

Iberostar Hotels & Resorts is committed to sustainability and responsible tourism through the Wave of Change movement. This pioneering initiative revolves around three main goals: to boost circular economy, to promote responsible fish consumption and to improve coastal health. In addition, this hotel is free of single-use plastics as a guarantee of commitment towards a more ecological and sustainable tourism.

What reviews have people who have stayed at Iberostar Waves Quetzal left?

Guest reviews of the Iberostar Waves Quetzal are very positive. The average rating of guests staying at this hotel in the Riviera Maya is 9.2 out of 10. Furthermore, on TripAdvisor it has an average score of 4.5 out of 5 and is highlighted as a hotel for family travel. This hotel has received several awards and accolades, including the Gold Award 2020 and TripAdvisor's Certificate of Excellence.

What does the Iberostar Waves Quetzal All Inclusive regime include?

At Iberostar Waves Quetzal you will enjoy an All-Inclusive stay. This accommodation regime includes the main meals, as well as the drinks you have during your vacation in the Riviera Maya.

Where in the Riviera Maya is Iberostar Waves Quetzal located?

This Riviera Maya hotel is located in Playa del Carmen. Specifically, its exact location is as follows: Av Xaman-Ha, Hotel Lot number 2 in Playa del Carmen. This is one of the main tourist destinations in this Caribbean area and is characterized by its lively life, beautiful beaches and exuberant nature.

What activities can I do at the hotel?

Iberostar Waves Quetzal is a resort in the Riviera Maya that offers a wide range of activities for you to enjoy an unforgettable vacation with your loved ones. You can enjoy water sports, take a break in the SPA area, have a great time at a tennis match or enjoy live shows for all ages.

Does the hotel have a gym?

Yes, this hotel in Playa del Carmen has a fitness room designed for you to take care of yourself during your vacation. In addition, it also offers you a SPA area and a program of relaxing experiences known as Aliveness. You will be able to take care of your mind and body during your trip to the Riviera Maya.

What types of room will I find at this Playa del Carmen hotel?

At Iberostar Waves Quetzal you will find rooms adapted to all kinds of needs. You can choose from double rooms or suites: from the simplest to accommodation with views of the swimming pool or panoramic sea views. Choose the one that best suits your preferences! In addition, because this hotel is committed to sustainability, you won't find single-use plastics in the rooms.

Iberostar Wave of Change

Enjoy the peace of mind of having made the right choice

Going Circular

Going Circular

We want only your vacation's best memories to be the ones that last.

Ocean Love

Because our guests deserve to enjoy the best beaches and a thriving ocean.

Deliciously Responsible

Deliciously Responsible

Our cuisine exceeds expectations in every sense of the word.

Treading Consciously

Treading Consciously

We enable our guests to travel with a more conscious footprint while ensuring their comfort and wellbeing.

Locally Committed

We are grounded in the local community, and committed to the people and nature that surround us, promoting experiences that connect our guests with the destination.

More information

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