I. INFORMATION ABOUT LSSI [Law on Information Society Services and Electronic Commerce]
In compliance with the provisions of Law 34/2002, of 11 July, on information society services and electronic commerce, it is indicated that the website www.iberostar.com (the “Website”) is operated by the entity PORTAL INTERACTIV, S.L. Unipersonal, with registered office at C/ General Riera, 154, 07010, Palma de Mallorca, and C.I.F (Corporate Tax ID) B38803953, registered in the Mercantile Registry of Majorca, in volume 2699, folio 120, page PM-80935, Travel Agency of the Wholesale-Retail Group that holds the Title-Licence with Identification Code AVBAL/718, granted by the Tourism Department of the Balearic Islands Government in accordance with the provisions of the Travel Agency Regulations of said Autonomous Community and other applicable regulations (hereinafter, “PORTAL INTERACTIV”).
The reservation and enjoyment of stays at Iberostar hotels through the Website will be contracted with the entity identified during the reservation process (hereinafter, “Iberostar”), which may vary depending on the establishment selected and payment method.
Users can also send their requests, questions, or complaints to the following email address made available to them: contactcenter@iberostar.com.
II. PRIVACY
There are functionalities of the website and this APP that may involve the processing of personal data. In particular, the Chat functionality—whose purpose is to respond to your queries and requests—and the Claims and Complaints functionality—whose purpose is to address any incidents or complaints you may have during your stay—may involve the processing of personal data that you provide to us; if you attach a document or image, the APP will ask for permission to access the Photo Gallery and/or Camera of your device. Your data will be handled in accordance with the provisions of current regulations and with what is indicated in the Privacy Policy that you can consult here.
III. TERMS AND CONDITIONS OF USE
These general terms and conditions of use regulate the access and use of the various contents and services included or accessible through the website www.iberostar.com (hereinafter, the Website).
Through the Website, the user is provided with information regarding stays at hotels belonging to Iberostar Group, including information regarding the availability of rooms, rates, searching for hotels by geographical location, and location of hotels based on rate.
These general terms and conditions must be understood without prejudice to the booking conditions shown on the Website.
By simply using the Website you acquire the status of user thereof. The use of the Website and any of its services means that, as a user, you unreservedly accept each and every one of the present general terms and conditions as well as the particular conditions that, if applicable, regulate the use of the Website or related services connected to it.
The owners of the Website may, at any time and without prior notice, modify the presentation and configuration of the Website, as well as these general terms and conditions, and introduce new terms and conditions of use. These modifications will be published on the Website so that the user can understand them before proceeding to using the Website. The use of the Website once the general terms and conditions have been modified will signify said user’s acceptance of the general terms and conditions thus modified.
User obligations
By using the Website, the user declares that they are over eighteen years of age. To use the Website, minors must obtain prior permission from their parents, guardians or legal representatives, who will be held responsible for all actions carried out by the minors under their care.
In general, the user is obliged to use the Website as well as the services linked to it in a diligent manner that complies with the law, ethics and public order, these general terms and conditions and particular terms that may apply. The user must refrain from using the Website and the services linked to it in any way that may impede their normal functioning and enjoyment by users or that could injure or cause damage to the property and rights of the owners of the Website, its suppliers, users or, in general, any third party.
In particular, but without this list limiting the general scope of the obligation established in the preceding paragraphs, the user is obliged, when using the Website and the services linked to it:
(a) Not to introduce, store or spread, through the Website or through any of the services linked to it, any computer program, data, virus, code, or any other electronic instrument or device that could cause damage to the Website, to any of the services linked to it or to any equipment, systems or networks belonging to the owners of the Website, of any user, of its suppliers or in general of any third party, or that otherwise is capable of causing any kind of alteration or impediment to the normal operation of it.
(b) Not to use false identities, nor impersonate the identity of others when using the Website or any of the services linked to it, including the use, where appropriate, of passwords or access codes of third parties or in any other way.
(c) Not to hide or falsify in any way the source of email messages, nor intercept, delete, or modify other user email messages, or send mass email messages.
(d) Not to destroy, alter, disable, or damage the data, information, programs or electronic documents belonging to the owners of the Website, its suppliers, or third parties.
(e) Not to use the contents and, in particular, the information obtained through the Website to send out publicity, to send messages for marketing purposes, or any other type of commercial purpose, nor to collect or store personal data from third parties.
(f) Not to introduce or spread any information that is defamatory, derogatory, obscene, threatening, xenophobic, that incites violence, that incites discrimination due to sex, race, ideology, or religion, or that in any way violates the morals, public order, fundamental rights, public liberties, honour, privacy, or image of third parties, and, in general, current regulations.
In the event that any user considers that there are any actions or circumstances that reveal the illicit nature of the use of any content and/or the performance of any activity on the Website or accessible through it, they must notify the owners of the Website by sending an email to contactcenter@iberostar.com.
On the Website, users can find a guide of the options thereof.
Website map
Only pages that appear within the website map are included on the Website.
Intellectual and industrial property
The user recognises that all of the elements of the Website and of each of the services provided through it, the information, and materials contained in it, the structure, selection, order, and presentation of its contents, and the computer programs used in connection with it, are protected by intellectual and industrial property rights of the owners of the Website, or third parties, as appropriate.
Unless authorized by the owners of the Website or, where applicable, by the third parties holding the corresponding rights, or unless this is legally permitted, the user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication any of the elements referred to in the previous paragraph. In no case will it be understood that any licence is granted or that any waiver, transmission, total or partial transfer of said rights is made, nor is any right or expectation of right conferred, and especially, no alteration, use, reproduction, distribution, or public communication on said contents occurs without the prior express authorisation of the owner of the Website or the corresponding owners.
The user shall use the materials, elements, and information that they access through using the Website and each of the corresponding services solely for their own needs, being obliged not to make, either directly or indirectly, a commercial profit either from the services or the materials, elements, and information obtained through them.
The user must refrain from deleting the identifying signs of the intellectual, industrial, or any other property rights of the owners of the Website, or of third parties, that appear on the Website and in each of the various services offered through it. Likewise, the user must refrain from evading or manipulating any technical devices established by the owners of the Website or by third parties, whether on the Website, in any of the services, or in any of the materials, elements, or information obtained through it, for the protection of its rights.
Passwords
The owner of the Website will facilitate the use of personal passwords to the user who registers as such on the Website. These passwords will be used to access the services provided through the Website. Registered users must maintain under their sole responsibility the passwords to access restricted-access content in the strictest and most absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user.
Exclusion of guarantees
The owners of the Website undertake to carry out all necessary efforts to guarantee the availability and continuity of the Website as well as the services linked to it. However, the owners of the Website cannot guarantee that the Website and the services linked to it function correctly at all times, that the user can access and use them quickly, uninterrupted, and error-free. Likewise, the owners of the Website do not grant any guarantee regarding the suitability and content of the Website or any of the services linked to it to satisfy the specific needs of the user.
The owners of the Website will act diligently according to the general uses accepted in the sector to avoid the presence on the Website or in any of the services linked to it of a virus or other damaging elements that could cause alterations to the user’s computer system, their electronic documents, or their files, but cannot guarantee the absence of such elements, accepting no responsibility for the damages or harm that this could cause.
The owners of the Website do not control, nor make their own, nor guarantee the accuracy, quality, veracity, reliability, or suitability of the information and services provided or given by third parties through the Website. Likewise, they do not control nor guarantee the absence of viruses or other harmful elements in the content or services provided or given by third parties through the Website.
The owners of the Website do not guarantee the technical availability, quality, reliability, accuracy, or veracity of the contents and services available on websites owned by or managed by third parties, which the user can access through technical linking devices (“links”) from the Website. The owners of the Website do not control the content of said Websites, nor do they offer or market the products and services available on the websites linked in this way, nor do they consequently assume any responsibility for them.
Use of the Website is carried out at the user’s own risk; therefore, the owners of the Website are not responsible for possible damages arising from interference, interruption, computer viruses, telephone breakdowns, or telephone disconnections not caused by the Website; delays or blockages in the use of this electronic system caused by deficiencies or overloads in its data processing centre, telephone lines, in the Internet system or other electrical systems; nor any other alteration that may occur in users’ Software or Hardware.
Likewise, the owners of the Website will not be liable for damages caused by third parties through illegitimate interference beyond their control. Nor will they be liable for any damages or harm caused by the use or misuse of the content of the Website, nor for the consequences that may arise from errors, defects, or omissions in the content provided by third parties that may appear on it, the chosen Hotel being the third party for such purposes.
Ruling
Without prejudice to liability for damages and harm that may arise, the owners of the Website may, immediately and without prior notice, resolve and terminate their relationship with the user, interrupting access to the Website or its corresponding services, if it detects a use of it or any of the services linked to it that is contrary to the general or particular terms and conditions that are applicable.
The user will be liable for damages and harm of any kind that the owners of the Website or any of its subsidiaries may suffer directly or indirectly, as a result of non-compliance with any of the obligations derived from the general or particular terms and conditions in relation to the use of the Website or of any of the services linked to it. Likewise, the user will hold the owners of the Website harmless from any sanction, claim, or demand that may be filed by a third party, including any public bodies, against the owners of the Website, its employees, or agents as a result of the violation of any rights of third parties by said user through the use of the Website or the services linked to it in a manner contrary to what is provided for in the general or particular terms and conditions that may be applicable.
Applicable law and jurisdiction
These general terms and conditions are governed by Spanish law. The owners of the Website and the user, expressly waiving any other jurisdiction, are subject to the Courts and Tribunals of the user’s registered address for any controversy that may arise from the use of the Website or of the services linked to it.
In the event that the user is domiciled outside Spain, the owners of the Website and the user submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Palma de Mallorca (Spain).
Last update: November 2023
