Iberostar reinforces the commitment to its sales partners by incorporating complimentary services in reservations made through them
Travel at Ease is a complimentary assurance service that provides support to guests during their stay in the unlikely event that their vacation is interrupted by COVID-19 symptoms
Among other features, it includes PCR tests for guests with symptoms and the extension of the stay in isolation rooms with all the necessary amenities and at no extra cost
In line with its How We Care program, Iberostar Hotels & Resorts continues to strengthen its commitment to care for its customers, employees and partners, by offering a carefree experience. The hotel chain launches Travel at Ease, a complimentary assurance service that provides support for guests during their stay in the unlikely event that their holiday is interrupted due to Covid-19 symptoms. The company has developed this range of complimentary services to offer extra peace of mind to both customers and partners who trust Iberostar.
Travel at Ease includes services (*) such as PCR tests for guests with symptoms and the extension of the stay for positive cases and their families in isolation rooms, with all the necessary amenities and at no extra cost. If the guest is an adult traveling alone with children, a solidarity rate is offered for another adult to accompany the family. Among other cares within the hotel, affected guests will receive constant medical monitoring, contactless room service, and in-room entertainment and games including Star Camp activity packs. In case of early departure, guests will receive a full refund of the days not consumed.
These measures, which the company began implementing in hotels in America and now include for Europe and North Africa, are extended for stays until August 2021 and in all reservations, including those made through trusted partners. The hotel chain wants to reinforce the commitment to its sales partners by providing this complimentary assistance Travel at Ease for customers who come through tour operators, travel agencies and other distribution channels.
“We continue to move forward in caring for our guests and partners by offering increasingly more responsible and care-free experiences. After the presentation of ExtraCare - a travel insurance with medical coverage exclusively for reservations through our own channels, such as our website or the direct sales platform for travel agencies (Iberostar PRO) - we are now happy to announce the launch of Travel at Ease which offers our partners extra peace of mind”, said Finn Ackermann, global commercial director of Iberostar Hotels & Resorts.
Through Travel at Ease, Iberostar reinforces its commitment to protecting the well-being of its customers and employees by complementing the more than 300 How We Care health and safety measures developed with the support of a Medical Advisory Council. Some of these measures include the limitation of hotel occupancy, greater distance between hammocks and furniture, and touch-less experience with the Iberostar App. The Company has taken the opportunity to innovate in health and safety and increase long-term resilience, while continuing to provide great holiday experiences.
In its return to operations, Iberostar Group continues to monitor the evolution of the pandemic in all the destinations where it is located. The hotel chain sees the current situation as an opportunity to rebuild a more responsible, sustainable and resilient tourism sector. The company has incorporated health and safety as an essential pillar of its business model and part of the customer and employee experience, embracing sustainability as an engine and lever for recovery.
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